Privacy Policy

Urban Story Ltd.

Last Updated: 2 Jan 2026

At Urban Story Ltd., we value your trust. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website urbanstory.com.bd and interact with our services.

By using our website, you agree to the terms outlined below.

1. Information We Collect

A. Information You Provide Directly

When you:

• Fill out a contact form
• Request property details
• Book a site visit
• Submit a lead form
• Contact us via phone, email, or WhatsApp

We may collect:

• Full Name
• Phone Number
• Email Address
• Property interest (location, budget, type)
• Any additional message or details you provide

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on each page
• Click behavior
• Referral source

This information is collected using cookies and tracking technologies.

2. Analytics & Advertising Tools

To improve our services and marketing performance, we use:

🔹 Google Analytics (GA4)

We use Google Analytics to understand how visitors interact with our website.
This helps us improve content, performance, and user experience.

Google may collect anonymized usage data including IP address and browsing behavior.

🔹 Meta Pixel

We use Meta Pixel to:

• Track conversions
• Measure advertisement performance
• Run remarketing campaigns
• Show relevant property ads

This allows us to display advertisements on platforms such as Facebook and Instagram.

3. How We Use Your Information

We use collected data to:

• Respond to your inquiries
• Provide property information
• Schedule meetings or site visits
• Follow up regarding properties of interest
• Improve website performance
• Run digital marketing campaigns
• Maintain internal records

4. Data Sharing & Disclosure

We do not sell your personal information.

We may share limited information with:

• Marketing and analytics providers
• CRM or automation platforms
• Website hosting providers
• Legal authorities (if required by law)

All third-party service providers are required to protect your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure hosting
• SSL encryption
• Restricted internal access
• Regular monitoring

However, no system can guarantee 100% security over the internet.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill business purposes
• Maintain client communication
• Comply with legal obligations

7. Future Payment Processing

If online payment functionality is introduced in the future, transactions will be processed through secure third-party payment gateway providers.
We will not store full card or sensitive banking information on our servers.

8. Your Rights

You may request:

• Access to your data
• Correction of inaccurate information
• Deletion of your data
• Removal from marketing communication

To make such requests, please contact us.

9. Updates to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.

10. Contact Information

Urban Story Ltd.
Address: House #27, Road #4, Sector #15/B, Uttara, Dhaka-1230, Bangladesh
Email: info@urbanstory.com.bd
Phone: +880 1768-884230