Refund and Returns Policy

[Your Company Name]

Last Updated: [Insert Date]

At [Your Company Name], we aim to maintain transparency and fairness in all transactions. This Refund Policy outlines the terms and conditions regarding booking payments, service fees, and other transactions made through our company.

By making any payment to us, you agree to the terms below.

1. Booking Money / Reservation Fee

• Booking money paid to reserve a property is non-refundable, unless otherwise stated in writing.
• If the client cancels the booking voluntarily, the booking amount will not be refunded.
• If the booking is cancelled due to legal or ownership issues verified by the company, a refund decision will be reviewed on a case-by-case basis.

2. Service Charges / Consultancy Fees

• Any consultancy, documentation, or service-related fees are non-refundable once the service has been initiated.
• If the client cancels before service commencement, refund eligibility may be reviewed at the company’s discretion.

3. Payment Processing

If online payment options are introduced:

• Payments made via secure third-party gateways will be subject to their processing timelines.
• Approved refunds (if applicable) will be processed within 7 business days.
• Transaction charges or processing fees may be deducted from refundable amounts.

We do not store full card or banking details on our servers.

4. Project-Based Property Transactions

For property purchase transactions:

• Refunds are governed by the specific Sale Agreement or Booking Agreement signed between the buyer and the seller/developer.
• Any refund related to property purchase must comply with contractual terms mentioned in the agreement.

5. Exceptional Circumstances

Refunds, if any, will only be considered in cases such as:

• Duplicate payment
• Technical error during transaction
• Written agreement stating refund eligibility

All refund decisions are subject to internal review and management approval.

6. No Guarantee Clause

Property availability, pricing, and offers are subject to change without prior notice.
Refund will not be issued due to changes in pricing or market conditions after booking confirmation.

7. Contact for Refund Requests

All refund requests must be submitted in writing to:

Urban Story Ltd.
Email: info@urbanstory.com.bd
Phone: +880 1768-884230

Refund requests without proper documentation may not be processed.